Lang Cloze
高级零售与客户服务实战英语B1 · B2

退换货政策与执行常用英语句子

Explaining Exchange Policies and Procedures

清晰阐述七天无理由退货的条件、吊牌完整性要求以及换货差价的处理方式。 先熟悉表达,再进入综合模式完成听、写、跟读和主动回忆。

场景中的高频表达

1

只要吊牌完整且未使用,七天内可以退换。

As long as tags are intact and unused, returns are accepted within seven days.

2

很遗憾,这件衣服已经剪掉吊牌了,无法退货。

Unfortunately, the tag has been removed, so we cannot process a return.

3

如果您想换成别的款式,需要补差价。

If you wish to exchange it for another style, you'll pay the price difference.

4

请带上原始收据和银行卡,以便退款原路返回。

Please bring the original receipt and card for refund to the source account.

5

如果是质量问题,运费由我们承担。

If it's a quality defect, we cover the shipping costs.

6

我们可以为您提供一张等额代金券作为补偿。

We can offer you a voucher of equal value as compensation.