處理投訴同退款常用英文句子
Handling Complaints and Refunds
練習道歉、核對訂單、要求證明，同埋提出補寄或者退款。 先熟習啲表達，再入綜合模式練聽、寫、跟讀同主動回想。
情境入面嘅常用表達
1
唔好意思，你張訂單送到嗰陣已經爛咗。
I'm sorry that your order arrived damaged.
2
麻煩你影張相俾我哋睇下損壞情況，可以嗎？
Could you send us a photo showing the damage?
3
麻煩提供訂單編號，等我可以核對詳細資料。
Please share your order number so I can check the details.
4
我哋可以補寄一件俾你，或者全數退款。
We can offer either a replacement or a full refund.
5
筆退款應該會喺五個工作天內入到你戶口。
The refund should reach your account within five business days.
6
件貨爛咗嘅話，你唔使寄返俾我哋。
You do not need to return the damaged item.